Refund policy

Effective from 01/10/2026

1. Refund conditions

Within 7 days of purchase, if you have studied less than 20% of the course, Nấc Thang refunds 100% of the fee, no reason needed.

2. How to request

Go to My courses, open Orders, then call the hotline 1900 0000 or email hotro@nacthang.vn with your order code.

3. When you get the money

Refunds go back to the account or card you paid with within 5 to 10 working days.

4. When it does not apply

Memberships used for more than 7 days, bundles with over 20% of lessons studied, or courses received with a gift code.